Return and refund policy

It’s okay if you change your mind, we offer a return and exchange policy for clients inside Kuwait. However, terms and conditions apply.

You may return or exchange the products purchased from Disney Kids within 14 calendar days. However, conditions apply.

Returned or exchanged products must have a manufacturing defect that cannot be repaired without compromising the item's quality, fake, fiddle, or does not match the specifications stated on Disney Kids.

Returned products must be in their original packaging, new, unused with the Disney Kids tag still attached.

Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer.

Returned products (unless defective, fake, or fiddle) must be in resalable condition.

The customer will receive the refund in full amount they paid for in one of our branches if the order meets the above-mentioned terms and conditions.

Often, the customer would receive the refund within 2 calendar days once our team confirms that the order meets the return policy.

Sale items are non-refundable.